SERVICE

Customer Satisfaction is Our First Priority

Installation

The most important chain in assembly is the professional installation of elevators on the site. We will send our professional project manager to be responsible of internal planning, coordination, distributor labor, project quality management and safety management of the installation project. Our project manager will hold the internal inaugural meeting to guarantee the project is completed in line with quality requirements and without delay based on the actual situations. We constantly develop the latest elevator installation using false car, a safe way to quickly and efficiently doing elevator installation. PT. Wahana Indah Selaras Eltraeska will provide you with the best product quality, best project quality and best service quality.



Maintenance

After the elevator has been installed on the site, it has 12 months of Shanghai Mitsubishi elevator quality warranty period. Within Shanghai Mitsubishi elevator quality warranty period, we will regularly assign the professional maintenance staff to maintain the elevators on the site. The detailed maintenance items are as follows:

A. Maintenance schedule of each elevator is twice a month.

B. The Elevator Repair & Maintenance Report will be submitted to the owner every three months.

C. If there is any problem in Quality Warranty Period, Shanghai Mitsubishi we will try to fix it in 24 hours. We hold 24-hour telephone on-duty services.

E. Before the end of Quality Warranty Period, Shanghai Mitsubishi will hold a comprehensive check, test and problem correction.


After the Shanghai Mitsubishi elevator quality warranty period has been finished, we strongly suggest our customers to sign “The Elevator Repair & Maintenance Contract” to prevent any meaningful damage. After signing “The Elevator Repair & Maintenance Contract”, we will regularly assign the professional maintenance staff to maintain the elevators on the site. The detailed maintenance items are as follows:

A. Maintenance schedule of each elevator is twice a month.

B. The Elevator Repair & Maintenance Report will be submitted to the owner every month.

C. If the owner has special requirements to the elevator running period, Shanghai Mitsubishi will fully consider and satisfy as far as possible.

D. If there is any problem in Quality Warranty Period, Shanghai Mitsubishi we will try to fix it in 24 hours. Shanghai Mitsubishi offers 24-hour elevator emergency repair services.

E. Shanghai Mitsubishi holds one “Annual Safety Examination” free of charge every year. 

A. The training of professional maintenance team;

B. Building repair and maintenance of multi-channel control system to ensure the quality of repair and maintenance;

C. 24-hour service, providing efficient service when you need it;

D. Develop maintenance undertaking, so perfect;

E. For elevators and medium-sized projects, Commissioner regular testing and maintenance.